At Atelierflora, operated by Caviston Private Limited, we prioritize providing a seamless and dependable shopping experience. In this policy, “we,” “us,” and “our” denote Caviston Private Limited, while “you,” “your,” and “user” refer to our esteemed customers. We recognize that style preferences can evolve, and occasionally, order cancellations may be necessary. The following outlines our process for handling such requests.  

Cancelling Before Shipment    
Customers are allowed to cancel their order within 24 hours of confirmation or before it is dispatched—whichever occurs first.    
To request a cancellation, please reach out to our customer care team via email. Once eligibility is verified, we will initiate a full refund to your original payment method. Refunds are generally processed within 5–7 business days.  

Orders Already Shipped    
If your order has already been dispatched from our facility, cancellation cannot be accommodated. However, after delivery, you retain the option to return the item as per the terms detailed in our Return & Refund Policy.  

Changes to Confirmed Orders    
We are currently unable to modify any order details after confirmation. This includes updates to items or shipping addresses. If your order qualifies for cancellation, we recommend cancelling and placing a new order with the correct information.  

Contacting Us for Cancellations    
To cancel an order, you may contact our customer support team at: cavistonprivatelimited@gmail.com.        
We value your confidence in our services. Should you have any questions or require assistance, please do not hesitate to reach out at any time.