At Atelierflora, operated by Caviston Private Limited, we strive to provide a reliable and hassle-free experience from the moment you place your order until it reaches your doorstep. In this policy, the terms “we,” “our,” and “us” represent Caviston Private Limited, while “you,” “your,” or “user” refer to individuals utilizing our platform. The primary goal of Atelierflora is to ensure timely deliveries with minimal complications. This Shipping and Delivery Policy details the rules and procedures concerning the shipment of products from our store. By completing a purchase, you agree to comply with the terms outlined below.  

Delivery Coverage    
Currently, we offer shipping services to all reachable pin codes across India. At this time, we are not equipped to dispatch orders to locations outside India and do not provide international delivery services.  

Processing Timeline    
All verified orders are processed and prepared for shipment within 1 to 2 business days, excluding weekends and government-declared holidays. Once your order has been processed successfully, a confirmation email containing a complete summary of your purchase will be sent to you.  

Delivery Timeframe    
Our standard shipping ensures that your products are delivered within 3 to 8 business days. This timeframe allows us to uphold stringent quality checks that your chosen fashion items arrive in excellent condition. 

Failed Delivery Scenarios    
If a delivery attempt fails due to incorrect address information, recipient unavailability, or refusal to accept the package, the shipment will be returned to our warehouse. In such cases, you may request a redelivery of the returned order.  

Damaged or Lost Packages    
Should your package arrive damaged, please contact our customer support team within 48 hours of receipt. Include clear photographs of the damage to facilitate a swift resolution. If your order is lost during transit, we will coordinate with the courier service to investigate. Depending on the findings, we will either resend the item or issue a full refund.  

Customer Support    
For any queries, clarifications, or assistance regarding shipping and delivery, you may contact us at: cavistonprivatelimited@gmail.com.    
We appreciate your trust in us and remain dedicated to ensuring that every delivery is smooth, prompt, and satisfactory for our valued customers.